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*Note:
HalongCruiseTours.com is operated by Private Asia
Tours Co.,Ltd
I- Online Card Payment
We,
Private Asia Tours, accept Online Card
Payment. All of your card information are processed through
SSL protocol with international card security standard. Your
card information will not be stored at our system
(Merchant).
We accept Visa, Master Card, American Express and JCB card.
For more information and instruction, please contact our
travel consultant or email us at
info@halongcruisetours.com
Important Notes
1) Your card issuing bank will debit you in local
currency and
Private Asia Tours will have no control
on the rate of conversion used by your card company.
2) A surcharge of 3.5% will be applied to the quoted
prices for any payment by
credit cards. Service vouchers will be issued at
least one
week before the departure date.
II- Pay by Western Union Transfer
If there is
Western Union Service in the area where
you live, you can choose to send us deposit through
Western Union which is very quick, easy and safe.
Here is our authorized recipient's details:
Full name: Do Ngoc Ha (Surname:
Do, First name: Ngoc Ha)
ID number: 111 514 541
Address: Duyen Thai, Thuong Tin, Hanoi
Mobile phone number: +84. 989291913
After you send us the money, please tell us the full
name of the remitter, sum of money, details of your
address, and also the Money Transfer Control Number
provided by Western Union.
Western Union is the fastest way to pay us. We can
get your money in a couple of minutes after you send
the money. So it is an ideal way for the late
bookings.
III- Pay by Wire Transfer
You can pay us by wire transfer to our bank account.
Please find our bank details as below:
Account name: Private Asia Tours Co.,Ltd
Account number: 59036659
Asia Commercial Bank (ACB)
Swift Code: ASCB VNVX
Address: 184-186 Ba Trieu Street, Hanoi, Vietnam
Tel: 84.43.943 3508 /Fax: 84.43.943 9283
www.acb.com.vn
After you send the money, please fax or scan then
email us the bank receipt for the proof of payment.
Note:
Please write your travel consultant’s name on the
postscript when you transfer the money.
It may take 5 days to 2 weeks for the wired payment
to reach us. So we do not accept wire transfer
payment if you confirm the booking and pay us less
than 10 days prior to your arrival date.
Any bank charges levied by the sending bank relating
to
Private Asia Tours must be paid by the
client.
Booking Terms & Conditions:
Confirmation:
Upon receipt of your request, we will check and
inform you about availability. Your booking is considered
confirmed when we receive your acknowledgement.
Deposit
All trips require a deposit from 20% to 30% of
the total amount. The deposit will confirm your
booking.
Cancellations
In the event of cancellation, we will not impose any
charges, as we strive to provide the best service and
experience to our customers. However, if hotels or
transportation contractors apply charges for cancellation,
you will have to pay those charges that apply. Cancellation
policies vary, depending upon the type of service, the time
of year, and the reason for cancellation. We will pass on to
you all details of any cancellation policy with our reply
upon demand.
All cancellation must be
informed in writing either by email or fax.
Refund
Refunds, and their method will
be effected as agreed between you and Private Asia Tours for
unused services, and timely cancellations. Again, we will
not charge you any amount for our work. However bank fees,
if applicable, will be for your account.
Travel Insurance
We highly recommend travelers purchase an personal travel insurance
which includes trip cancellation, medical, and other
coverage.
Tour cost
Tour costs and what inclusion/exclusion are listed
on the itinerary for each tour. Unless indicated otherwise
on the tour itinerary, the tour fee includes: accommodations
in double/twin occupancy and most meals, all transportation
during the tour, entrance fees , and services of a local
tour guide. Tour costs are based in USD and per person.
Voucher
Voucher will be issued by
Private Asia Tours after the booked trip
is confirmed and payment is completed. A service
voucher will be sent by email/fax or snail mail to
passenger.
Liability
No refunds nor exchanges can be made in respect of
accommodation, meals, sightseeing tours, transport
or any other services which are included in the tour
prices but not utilized by the tour member.
Private Asia Tours is not responsible for
any loss, injury or damage sustained by passengers.
Additional expenses incurred due to delays or
postponement, accidents, inclement weather,
political restrictions or any other causes must be
covered by the passengers. Passengers are required
to have full travel insurance covered. This include
trip cancellation, medical emergency evacuation, and
other coverage. Airline schedule, train timetable
and local conditions may affect accommodation and
itineraries. Should this occur,
Private Asia Tours will endeavor to
substitute a suitable arrangement of similar value.
Complaints/Refunds:
Private Asia Tours will act as an
intermediary between the clients and other services
suppliers such as air, train, boat hotels in the
event of any complaint.
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